Shipping Policies

GENERAL SHIPPING POLICIES:

  • Original Shipping Costs are Non-Refundable.
  • Most in-stock orders placed Monday-Friday before 11 AM EST ship same day.
  • Orders placed after 11AM will ship the next day of business. Orders placed Fridays after 11 AM will ship the following Monday.
  • Free shipping offer is limited to the Continental United States only.
  • Minimum $150 pre-tax order value required to receive free shipping.
  • Free shipping offer is limited to UPS or USPS and the chosen service is at the discretion of Empire Drone.
  • Shipping upgrades (Overnight, 2nd Day Air, etc.) will be charged at full price.
  • Empire Drone does not ship to PO boxes, mailbox locations, shipping centers, temporary stay residences (hotels, motels, etc). Exceptions apply, please contact us prior to purchase if shipping to one of these locations.
  • Buyer is responsible for return shipping fees on returned merchandise. For more information on our return and exchange policy please visit; https://www.empiredroneco.com/pages/returns

INCORRECT SHIPPING ADDRESS PROVIDED:

Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge.
This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion.
Requests for packages to be reshipped will be subject to a reshipping fee.
If the package is returned and customer has not contacted customer support the order will then be refunded back to the original form of payment.

REFUSAL OF DELIVERY:

If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Empire Drone Company, LLC.
Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.

May 10, 2022

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